Return Policy - FloraShe

Last Updated: July 2026

Thank you for shopping with FloraShe.

We are committed to providing high-quality products and an enjoyable shopping experience for customers around the world. Every order is carefully processed and inspected before shipment to ensure it meets our quality standards.

By placing an order on FloraShe, you acknowledge that you have read and agreed to this Return & Refund Policy, as well as our Terms of Service.

We understand that returns are sometimes necessary. This policy explains when a return, replacement, exchange, or refund may be available and outlines the responsibilities of both FloraShe and our customers.

If any provision of this policy conflicts with mandatory consumer protection laws in your country or region, the applicable local laws will prevail to the extent required.

1. Order Cancellation (Before Shipping)

Within 24 Hours	If you request to cancel your order within 24 hours of placement, we will issue a full refund with no questions asked.
After 24 Hours	After 24 hours, your order enters our rapid processing and tailoring pipeline. Therefore, orders cannot be canceled or modified under any circumstances.
Address/Size Changes	If you need to change the shipping address, size, or color, please contact us within 24 hours. Once the package has been shipped, no modifications can be made.

2. Order Issues & Resolution Guidelines

Reason	Solution	Notes
Item damaged upon arrival	Full refund or replacement	Please provide photos of the package and damaged item within 30 days after delivery.
Manufacturing defect	Refund, replacement, repair solution, or partial refund	Subject to quality inspection and verification by our team.
Wrong color received	Full refund or replacement	The received color must clearly differ from the confirmed order. Minor color variations caused by lighting or screen settings are not considered defects.
Wrong size or specification received due to FloraShe's error	Full refund or replacement	Size or product specification verification may be required.
Incorrect quantity received	Refund for missing quantity or reshipment	Quantity will be verified according to the confirmed order details.
Missing parts, accessories, or components	Replacement parts, partial refund, or reshipment	Customer must provide photos of the received package and items.
Package confirmed lost in transit	Full refund or replacement	Must be confirmed lost according to the official courier tracking information.
Important Notice Regarding Product Variations: • Measurement Tolerance: Due to manual measurement and manufacturing processes, product dimensions may vary by approximately 1-3 cm (0.4-1.2 inches). Variations within this range are considered standard and are not defects. If the measurements of the delivered item fall within this standard range of the published size chart, the item is deemed correct. FloraShe assumes no responsibility for fit issues in such cases. • Supplier Size Conversion: FloraShe works with multiple suppliers. Size labels may vary between suppliers, and the label shown on the product may differ from the selected size. The actual product measurements provided on our website are the reference standard. Label differences do not constitute a wrong size or defect. • Color Differences: Actual colors may vary slightly due to lighting, photography, and screen settings. Minor color variations are normal and not considered defects. • Pattern & Material Variations: Printed fabrics, floral designs, and natural materials may have slight variations in pattern placement, texture, or appearance due to production processes. • Minor Finishing Details: Small variations such as loose threads, stitching differences, or shipping creases may occur during manufacturing and transportation and are not considered quality issues.

3. Return Eligibility & Policy Guidelines

Situation / Reason	Return Policy Notes
Size selected incorrectly by customer	Customers are responsible for reviewing size charts and product measurements before purchase. Return requests for customer-selected size issues may be reviewed at FloraShe's sole discretion. FloraShe is not responsible for size selection errors made by customers if the delivered item matches the measurements published on the product page. All international return shipping costs are strictly the customer's responsibility.
Does not like the style or personal preference	Personal preferences regarding style, design, or appearance are not considered product defects. Return requests for subjective reasons may be approved at our sole discretion. If authorized, customers are 100% responsible for all international return shipping fees.
Fit or appearance differs from personal expectations	Differences caused by body shape, styling choices, or personal fit expectations are not considered defects. If a return is authorized, the customer must cover all return shipping costs to our designated facility in China.
Changed mind after purchase or cancelled event	Customers should carefully consider their purchase before ordering. Subjective returns (e.g., buyer's remorse or cancelled events) are subject to review. If approved, original shipping fees are non-refundable, and the buyer assumes all return shipping costs.
Slight color difference due to lighting, photography, or screen settings	Minor color variations caused by lighting, photography, or screen displays are standard and not considered defects. Returns based solely on minor color discrepancies will be treated as subjective returns, with all return shipping at the customer's expense.
Fabric feel, thickness, softness, or material preference	Differences in personal perception of fabric texture, weight, or softness are not manufacturing defects. Return requests based on sensory preferences are treated as subjective returns. Customers are fully responsible for return shipping costs.
Length, silhouette, or fitting preference	Customers are responsible for verifying measurements using our published size chart before ordering. Returns due to subjective fitting or silhouette preferences are strictly at the customer's expense for all international return shipping.
Important Return Conditions & Information: • Return requests must be submitted within 30 days after the package delivery date. • Customers are responsible for all return shipping costs and must arrange shipment independently through a logistics provider or shipping carrier. • Customers must ship returns back to our designated return facility in China. We do not provide prepaid return labels or cover return shipping expenses. • Items must be returned unused, unworn, unwashed, unaltered, and in original resalable condition. • Original tags, labels, hanging ribbons, security ribbons, accessories, and packaging must remain intact. • Items with makeup marks, dirt, deodorant stains, perfume smell, body odor, pet hair, smoke odor, spray tan marks, or any signs of use will not be accepted. • Customers must contact customer service and receive return approval before sending any package back. • Returns must be shipped with a trackable shipping method. Customers should keep tracking information until the package is successfully delivered. • Items used for fitting, styling, photography, events, or temporary wear will not be accepted.

4. Return Restrictions & Important Information

Reason	Return Restrictions & Important Information
Refused delivery, rejected customs clearance, or unclaimed packages	Packages refused by customers, rejected during customs clearance, or left unclaimed are not eligible for return or refund. Due to international shipping regulations, such packages may be destroyed or disposed of by local customs or carriers and cannot be routed back to our return facility.
Multiple sizes or colors ordered for comparison	We strictly do not support "fitting room" style purchases. Ordering multiple sizes, colors, or variations with the intention of returning the ones that do not fit is not permitted. In such cases, all items in that group and are not eligible for return or exchange.
Missing original tags, removed labels, or security ribbon cut	Items without original tags, labels, or security protection are not eligible for return or exchange. All original tags, labels, and security ribbons must remain attached and intact. Anti-wardrobing policy strictly applies.
Worn, washed, altered, damaged, or stained items	Items showing any signs of use cannot be returned or exchanged. This includes makeup marks, perfume smell, deodorant stains, body odor, pet hair, smoke odor, spray tan marks, dirt, or any other signs of wear.
Missing accessories, packaging, or original components	Items missing original packaging, accessories, or included components are not eligible for return or exchange. All original items must be returned together.
Return request submitted after the 30-day return window	Return requests submitted more than 30 days after the package delivery date will not be accepted. Customers must contact customer service within the required return period.
Incorrect shipping address or incomplete customer information	Orders affected by incorrect addresses, incomplete information, or customer-provided errors are not eligible for return. Customers are responsible for verifying all shipping details before placing an order.
Unauthorized returns without prior approval	Returns sent without prior authorization from customer service may be rejected. Customers must contact us and receive return approval before sending any package back.
Lost or damaged return shipments caused by improper return handling	We cannot accept responsibility for returned items that are lost or damaged before reaching our return facility. Customers are responsible for using reliable shipping methods, proper packaging, and tracking information.
Customized items	Customized, personalized, or made-to-order items cannot be returned or exchanged due to their unique nature. Customers are responsible for confirming all customization details before production begins.
Hygiene-sensitive products after opening or use	Certain hygiene-sensitive products cannot be returned after opening or use due to health and hygiene regulations. This includes underwear, nightgowns, lingerie, earrings, and similar personal-use items.
Important Notice: • Customers are responsible for providing accurate shipping information and completing any required customs procedures. • We are not responsible for packages delayed, returned, destroyed, or disposed of by customs or carriers due to customer actions, refusal, or failure to provide required information.

5. How to Make a Return or Exchange

Step	What You Need To Do	Important Information
① Submit a Return Request	Contact FloraShe customer service via email or online live chat and provide your order ID, return reason, and supporting photos or videos if required.	Return requests must be submitted within 30 days after the package delivery date. Returns sent without prior approval may not be accepted.
② Receive Return Approval	Wait for our customer service team to review your request and provide the approved return instructions.	Please do not send your package before receiving the official return address from FloraShe. The sender address on your package is not the return address.
③ Prepare Your Return Package	Pack the item securely and include all original tags, labels, accessories, packaging, and required information.	Items must be unused, unworn, unwashed, unaltered, and in original resalable condition.
④ Arrange Return Shipping	Customers must contact a logistics provider or shipping carrier of their choice to arrange the return shipment.	FloraShe does not provide prepaid return labels or return slips. Customers are responsible for return shipping costs, taxes, and any additional logistics fees.
⑤ Send Tracking Information	Email your return tracking number to FloraShe after shipping the package.	Customers should use a trackable shipping method and keep the tracking information until the return is successfully completed.
⑥ Return Inspection & Processing	Once we receive the returned package, our team will inspect the item condition and process the approved return or exchange.	Refunds will be processed within 7 business days after receiving and approving the returned item.